89ph Casino Privacy Policy

1. Introduction

1.1 89ph Casino ("89ph", "we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the 89ph platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

1.2 89ph operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where applicable, 89ph also observes internationally recognised data protection principles.

1.3 This policy applies to all personal data processed by 89ph in connection with your use of the platform, whether you are a registered player, a visitor browsing the site, or a person who has contacted our support team.

1.4 By registering an account with 89ph or continuing to use the platform, you confirm that you have read, understood, and consented to the data practices described in this Privacy Policy.

2. Personal Data We Collect

2.1 89ph collects the following categories of personal data, depending on how you interact with the platform:

2.2 89ph does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (such as a copy of a government-issued ID), it is handled with the highest level of care and stored securely.

3. How We Collect Your Data

89ph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the 89ph platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud-screening data from anti-money-laundering (AML) compliance partners; payment data from GCash, Maya, and banking partners.
• Publicly available sources: Information from public records or databases used to verify your identity or comply with regulatory obligations.

4. How We Use Your Personal Data

4.1 89ph uses your personal data for the following purposes:

• To create, manage, and maintain your 89ph player account;
• To verify your identity and age (21+ requirement) in accordance with Philippine gaming regulations;
• To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To comply with applicable laws, regulations, and regulatory reporting obligations;
• To provide customer support and resolve disputes;
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about 89ph offers and bonuses, where you have opted in to receive such communications;
• To monitor your gaming activity for responsible gaming purposes and to enforce deposit and loss limits;
• To improve the 89ph platform through analytics, A/B testing, and user experience research;
• To enforce our Terms & Conditions and other platform policies.

4.2 89ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

5.1 89ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the player account agreement, including account management, payment processing, and customer support;
• Legal obligation: Processing required to comply with Philippine gaming regulations, AML laws, tax reporting requirements, and NPC directives;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

6.1 89ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: To verify your identity and age as required by Philippine gaming regulations;
• Payment processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals;
• AML and fraud prevention services: To screen transactions and player activity against sanctions lists and fraud databases;
• IT and platform service providers: Cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law;
• Legal and professional advisers: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

6.2 All third-party service providers engaged by 89ph are contractually required to process your data only on our instructions and in accordance with applicable data protection laws.

6.3 In the event of a merger, acquisition, or sale of all or part of 89ph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7. Cookies & Tracking Technologies

7.1 89ph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Remember your language preferences, display settings, and login state to improve your experience.
• Analytics cookies: Collect anonymised data about how players use the 89ph platform to help us improve performance and content. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content about 89ph. Used only with your explicit consent.

7.2 You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 89ph platform.

8. Data Retention

8.1 89ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for audit purposes;
• Technical and usage logs: Retained for up to twelve (12) months, unless required for an ongoing investigation.

8.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

9. Data Security

9.1 89ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption for data at rest;
• TLS 1.3 encryption for all data in transit;
• Multi-factor authentication for all administrative access to player data systems;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• 24/7 security monitoring and intrusion detection systems.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 89ph will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Data Privacy Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 89ph:

• Right to be informed: The right to know what personal data 89ph collects and how it is used — which is the purpose of this Privacy Policy;
• Right of access: The right to request a copy of the personal data 89ph holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. 89ph will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

10.3 We may need to verify your identity before processing a data rights request to ensure we do not disclose your information to an unauthorised person.

11. Children & Minors

11.1 The 89ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 89ph does not knowingly collect personal data from persons under the age of 21.

11.2 If 89ph becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the originating payment method.

11.3 If you believe that a minor has registered an account on the 89ph platform, please contact our support team immediately.

12. Third-Party Links

12.1 The 89ph platform may contain links to third-party websites or services. This Privacy Policy applies solely to data processed by 89ph. 89ph is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

13.1 89ph reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, 89ph will notify registered players by email or via an in-platform notification prior to the changes taking effect.

13.2 Your continued use of the 89ph platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the platform and may request account closure.

14. Contact & Data Protection Officer

14.1 89ph has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

14.2 You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that 89ph has not handled your personal data in accordance with the Data Privacy Act of 2012.