At 89ph, we believe gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. Our responsible gaming programme gives every Filipino player the tools and knowledge to stay in control.
89ph provides a full suite of player-protection tools — all accessible directly from your account settings. Here is a quick overview of what is available to you.
Set a daily, weekly, or monthly cap on how much you can deposit into your 89ph account. Once the limit is reached, no further deposits are accepted until the period resets.
Define the maximum amount you are comfortable losing over a set period. 89ph will automatically pause your gaming session once your loss limit is reached.
Receive on-screen alerts when you have been playing for a set duration. Time reminders help you stay aware of how long you have been on the platform.
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. Your account is temporarily restricted from gameplay during this time.
If you feel you need a longer break, self-exclusion allows you to block access to your 89ph account for a minimum of six months or permanently. This cannot be reversed during the exclusion period.
Enable periodic pop-up summaries showing your net gaming activity — wins, losses, and time spent — so you always have a clear picture of your session at a glance.
Philippine law and PAGCOR regulations are clear: casino-style gambling is restricted to adults aged 21 years and above. At 89ph, we take this requirement seriously and enforce it at every stage of the player journey.
Every new player must complete a Know Your Customer (KYC) verification process before making a deposit or placing a real-money wager. This process requires submission of a valid, government-issued Philippine ID — such as a PhilSys National ID, passport, driver's licence, or UMID card — to confirm both identity and age.
Accounts where the player is found to be under 21 years of age will be immediately suspended, all funds returned, and the matter referred to the appropriate authorities where required. 89ph also uses automated age-screening tools to flag suspicious registration patterns.
Parents and guardians: If you believe a minor has accessed the 89ph platform, please contact our support team immediately. We will act swiftly to investigate and close the account.
Age verification required for all 89ph accounts
Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming a problem. When you self-exclude from 89ph, your account is locked and you will not be able to log in, deposit, or place bets for the duration of the exclusion period.
89ph offers the following self-exclusion options:
To activate self-exclusion, go to your account settings and select "Responsible Gaming", or contact our 24/7 support team via live chat. Self-exclusion requests are processed immediately — there is no waiting period.
During a self-exclusion period, 89ph will also suppress all marketing communications to your registered email and mobile number. Any balance remaining in your account at the time of exclusion will be returned to your verified payment method.
Self-exclusion is immediate and cannot be reversed during the active period
One of the most practical ways to keep gambling fun is to set clear financial boundaries before you start playing. 89ph makes it easy to define exactly how much you are comfortable spending — and the platform enforces those limits automatically.
Here is how our spending controls work:
All limit settings are accessible from your 89ph account dashboard under the Responsible Gaming section. Changes are logged and cannot be backdated.
Honest self-reflection is the first step toward responsible gaming. Ask yourself the questions on the right. If you answer "yes" to two or more, it may be time to use one of 89ph's player-protection tools — or to seek support.
Remember: recognising a problem early is a sign of strength, not weakness. 89ph is here to support you, not judge you.
You are not alone. Problem gambling affects many Filipinos across Manila, Cebu, Davao, and beyond. Reaching out for help is always the right move.
Do you find yourself gambling with money that was meant for rent, bills, food, or other essential expenses?
Have you tried to cut back on gambling but found it difficult or impossible to stop once you start?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce how much you play?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Do you chase losses — that is, return to gambling after losing money in order to try to win it back?
Has gambling caused problems in your relationships, work, studies, or overall mental health?
Do you feel a need to gamble with increasingly larger amounts of money to get the same level of excitement?
If you answered "yes" to two or more questions, we strongly encourage you to activate a cool-off period or self-exclusion via your 89ph account settings, or to contact our support team for guidance.
Setting up your player-protection tools on 89ph takes less than two minutes. Follow these steps to put limits in place before your next session.
Visit 89ph.org and sign in using your registered email and password. Make sure you are on a secure, private connection.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
In the settings menu, locate the "Responsible Gaming" tab. All player-protection tools are grouped here for easy access.
Select the tool you want — deposit limit, loss limit, cool-off, or self-exclusion — and enter your preferred settings. Confirm your choice.
89ph will send a confirmation to your registered email address. Limits that reduce your spending take effect immediately. Increases require a 24-hour review period.
Responsible gaming is not just a compliance checkbox for 89ph — it is a core part of how we operate. Here is what we commit to as a platform:
No gambling advertising to minors. 89ph does not target or market to anyone under 21 years of age across any channel.
Trained support staff. Our customer support team is trained to identify signs of problem gambling and to guide players toward appropriate resources.
No pressure to continue playing. 89ph will never send communications designed to pressure a player who has set limits or requested a cool-off period to resume gambling.
Transparent game information. All 89ph games display their return-to-player (RTP) percentages and volatility ratings so players can make informed choices.
PAGCOR compliance. 89ph operates in accordance with PAGCOR guidelines, which include responsible gaming requirements for all licensed online gaming operators in the Philippines.
The vast majority of 89ph players enjoy the platform responsibly. These practical tips help keep it that way — whether you are playing live dealer baccarat, slots, or bingo.
Decide how much you can afford to lose before you start playing — and treat it like an entertainment expense, not an investment. Never gamble with money you cannot afford to lose.
Decide in advance how long you will play. Use 89ph's session time reminders to get alerts. When the time is up, log out — regardless of whether you are winning or losing.
Gambling outcomes are determined by chance. Treat every session as entertainment. If you find yourself playing primarily to make money, that is a warning sign worth taking seriously.
Chasing losses — increasing your bets to recover money you have lost — is one of the most common patterns in problem gambling. If you are down, the responsible move is to stop and walk away.
89ph is built for players who want great entertainment with full control. Set your limits, play your favourite games, and know that our team is always here if you need support.
21+ only | Gambling is addictive. Know when to stop. | PAGCOR-compliant platform